Shipping & Delivery Policy

Delivery

At Atfurn, we take pride in the manufacturing of our furniture. We aim to deliver your purchase as quickly and efficiently as possible. All our products are fully packaged for safe transit and will be handled by professional third-party delivery carriers.

We work with multiple specialist delivery partners to ensure your order arrives safely and on time. This may result in multiple shipments of your order from separate delivery partners. Kindly note that shipping cost is calculated per shipment (not per total order) based on the warehouse location from which your product(s) is shipped.​​Delivery speed depends on the product type, product availability, and proximity to metropolitan areas. To help you with your purchasing decision, you may learn more about delivery lead times on each product page.​

Delivery Process

Our delivery personnel will bring your goods to your building premises or the nearest accessible location. For deliveries to higher floors, we are not equipped to deliver items directly to your doorstep — please arrange your own labour or manpower to move large items upstairs. Our logistics partners are responsible for delivering large products only up to the ground floor or, at most, the first floor.

Packaging & Inspection

To protect your goods during transit and multiple handling stages, most products are secured with wooden crates. While these crates add to the bulk of the packaging, they are essential for protection. We recommend opening the goods yourself, or with the help of a local carpenter or professional.

Important: Any defects or damage must be reported immediately to both the delivery person and Atfurn Customer Care, and noted on the Challan/Proof of Delivery (POD).

Note: Delivery personnel are not authorised to open packages or furniture — their role is limited to delivery, and they are not directly employed by Atfurn. Please do not ask or force them to open crates or packages.

Responsibility for Delivery Issues

• Size Concerns: If furniture is refused because it does not fit through an entryway, the responsibility lies with the customer. Please review the product dimensions on the product page carefully to ensure it fits your space.
• Failed Deliveries: Any failed delivery attempts due to size restrictions, unavailability, or refusal will incur additional charges by Atfurn or our logistics partner.
• Address & Contact Information: Please provide accurate address and phone number details when placing your order. If you will be unavailable due to travel, inform us in advance so we can adjust the delivery schedule accordingly.

Delivery Restrictions

We reserve the right to refuse delivery to addresses we deem insecure, such as communal postal addresses or P.O. boxes. If this affects your order, we will notify you promptly.

Occasional Delays

On rare occasions, some items may be delivered outside the stated timeframes due to unavoidable circumstances. We appreciate your understanding and patience in such cases.

Holding Cost / Delayed Delivery Charges

If your order is ready for dispatch but is held in our warehouse at your request, a Holding Cost will apply.

Key Details:

• We offer a grace period of 2 weeks to hold your order in our warehouse free of charge.
• An additional 18% GST applies on the Holding Cost.
• This policy also applies to partial orders held in our facility upon request.

Billing & Notifications:

 

• You will receive an email notification detailing charges levied on a monthly basis.
• If the holding period is less than a month, you will be billed pro-rata for the number of days held.

Payment & Dispatch

The Holding Cost must be settled before we proceed with dispatching your order from our warehouse.

Special Charges for Select States

For a few locations, we charge a nominal shipping fee, while offering free shipping for the rest of India.

Shipping State	Delivery Time	Price
West Bengal	[6–8 Weeks]	[INR 4000 or 5% of Order Value, whichever is higher]
Mizoram	[6–8 Weeks]	[INR 4000 or 5% of Order Value, whichever is higher]
Ladakh	[6–8 Weeks]	[INR 4000 or 5% of Order Value, whichever is higher]
Rest of India	Standard Delivery Time	Free Shipping

International Shipping

Atfurn offers international shipping to select countries in [Europe, USA, Canada — adjust as applicable]. We partner with reliable logistics providers such as [DHL, FedEx, etc.] to ensure safe and efficient deliveries.

For more details, please reach out to us at: atfurnindia@gmail.com

If possible, kindly share a list of the selected SKUs with us — this helps us calculate the CBM (Cubic Meter) and provide an accurate shipping quote.

— Atfurn